Refund policy
Store Name: The Chef Bay
Company: YSURA ENTERPRISES PRIVATE LIMITED
Email: thechefbay@gmail.com
Address: Alpha 1, Greater Noida, India
At The Chef Bay, we aim to provide quality products and a smooth shopping experience. Please read our return and replacement policy carefully before placing an order.
Replacement Policy
We offer replacement only for eligible products. We do not offer refunds, except where required by applicable law.
A replacement may be accepted if:
- The product received is damaged, defective, or incorrect.
- The issue is reported within 48 hours of delivery.
- The product is unused, in its original packaging, and with all tags, accessories, manuals, and invoice included.
- Clear photos or videos of the damaged, defective, or incorrect product are shared with us.
To request a replacement, contact us at:
Please include your order number, delivery details, and images/videos of the issue.
Non-Eligible Items
Replacement will not be accepted if:
- The product has been used, damaged, washed, altered, or mishandled by the customer.
- The request is made after the replacement window.
- The product packaging, invoice, or accessories are missing.
- The issue is due to normal wear and tear or improper usage.
- The product was purchased during a clearance sale or marked as non-returnable.
Refund Policy
The Chef Bay follows a replacement-only policy. We generally do not provide refunds.
Refunds may be considered only in exceptional cases, such as:
- The ordered product is unavailable for replacement.
- The order is cancelled before dispatch.
- A refund is required under applicable law.
If approved, refunds will be processed to the original payment method within 7-10 business days, depending on the payment provider or bank.